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Global Service Manager

Stellenangebot für Uniabsolventen: Global Service Manager

Boeblingen , Germany

In today’s world, business is fast, global and mobile. Our solutions help companies adapt to shifting demands. And we give businesses a competitive advantage by helping them quickly react to change. Nearly 3.5 million businesses from the largest multinational corporations to small businesses turn to AT&T. We work in all major industries, including financial services, manufacturing, education, healthcare, retail, hospitality and government. We serve nearly all of the Fortune 1000. And we have a consistent strategy and a long-term investment plan to grow in economies around the globe. In Germany, we serve business customers located mainly in Germany, Austria, and Switzerland.

 

This is a great opportunity for graduates or recent graduates.

 

Job Description:

AT&T’s Network Services drive our customers’ business – work with them as a Service Manager to ensure they achieve the full benefit!

Be the main focal point for all service-related questions, and act as your client’s advocate inside AT&T.

 

Roles and Responsibilities: 


• Lead regular customer meetings, both virtual and face to face, including the management teams


• Act as the main contact during critical customer situations


• Feel responsible and show commitment for the customer’s service experience


• Make sure the services run as expected, and proactively identify related improvement opportunities


• Discuss and agree with the customers what they can and should expect from their services


• Collect and present key performance statistics


• Help your customer to transform their business with the help of AT&T services


• Help identify and fix issues before they cause damage


• Develop good relationships to key people at your client, to help identifying new revenue opportunities


 

Key Competencies and Skills: 


• Excellent interpersonal skills: empathic, respectful, persuasive, and diplomatic


• Stress resistant


• Continuous reliable delivery to agreed timescales


• Analytical and pragmatic approach to resolving problems


• Capability to adapt to cultural diversity


• Excellent presentation skills



 

Education and Qualifications: 


• University degree – IT, Economics, or Business Administration is an advantage


• Affinity to IT, telecommunications and/or networking would be beneficial


• Fluent German, including advanced written German
• Fluent English, including advanced written English


• Good knowledge of office tools (Excel, Word, PowerPoint)



 

Additional Information: 
Office-based in Boeblingen, but requires ability to travel with overnight stay



 

What We Offer:

 

•             International work environment with great cultural diversity

•             Plenty opportunities to grow, both professionally and personally

•             Highly supportive team

•             Never-boring variety of challenges – learn something new every day!

•             Integration and education plans including personal mentoring

•             Create your own personal track record in a word leading company

•             Interesting benefits (company car, flexible working, pension plan, ...)

Global Service Manager

AT&T
71032 Böblingen
Böblingen
71034 Böblingen
Stuttgart
Baden-Württemberg
70173 Stuttgart
Einstiegsposition
0 - 1 Jahre
Master / Diplom
Bachelor

Veröffentlicht am 22.04.2017

 

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