Customer Experience Expert (w/m/divers)
Customer Experience Expert (w/m/divers)
<body> <h1>Customer Experience Expert (w/m/divers)</h1> <h2>Lufthansa AirPlus Servicekarten GmbH, Neu-Isenburg</h2> <p> Customer Experience Expert (w/m/divers) The market intelligence team drives AirPlus' market-orientation by delivering insights into our customers' hearts and minds as well as our environment. In addition, it is leading AirPlus' customer experience management activities which translate insights along the entire customer journey into actions that make a difference for our customers. Facts LocationNeu-Isenburg Entry levelApp. w. professional exp. FunctionMarketing Working timeFull-time or Part-time Salarynegotiable apply Tasks Lead the conceptualization and execution of the AirPlus CX management and governance system to achieve a company-wide footprint in both development and operational work Collaborate closely with CX researchers and product owners along the entire customer journey to derive, consolidate, prioritize and implement actions enhancing our customer experience and satisfaction such as product, process, UX or communication development  Establish and lead a CX guild of internal multipliers working on continuous improvement and harmonization of the AirPlus customer experience Lead / work in squads targeting the implementation of CX-related actions Benefits Old-age provision / employee retirement, Financial consulting / social counseling, Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Sabbatical / exemptions, Part-time models, Health days, Working at home, Family service (assistance with finding assistance), Flexible working hours, Development programs, Doctoral studies / Master&lsquo;s degree / Ph.D., Mentoring, Fitness studio / sports facilities / company football etc., Massages, rest rooms, etc, Lockers for cyclists / sportsmen, Have a shower, Free snacks / drinks Behind the scenes Move with us! Move with us! Requirements You are capable of developing and comunicating a CX-related vision and strategy for AirPlus You will convince stakeholders and colleagues from multiple functional backgrounds to join the implementation of your vision You are a fact-based decision maker capable of translating customer insights into business value and making clear priority decisions University degree preferably in marketing, social sciences or psychology Proven track-record in designing/ implementing/ leading CX management and governance systems as well as driving company-wide CX development initiatives or similar roles with strong impact on product, process, UX and communication Practical knowledge in design thinking and agile methodologies Preference for an international work environment, readiness to travel globally, ability to work in English, German is a strong plus Company About Lufthansa AirPlus Servicekarten GmbHAirPlus is a leading provider of corporate travel payment solutions for over 49,000 corporate customers worldwide. As the market leader in Germany with 25 years of experience, AirPlus is well known for innovations and expertise in the Business Travel Payment and Analysis area. With about 1,300 employees globally, AirPlus is a competent and reliable partner in matters relating to Business Travel Management. In order to maintain this high standard, the skills of our employees and the development of their potential, are especially important to us. www.airplus.com apply </p> </body>