IT Support Technician (m/f/d)
IT Support Technician (m/f/d)
<body> <h1>IT Support Technician (m/f/d)</h1> <h2>St. George's The British International School, München</h2> <p> For three decades the St George's British International School group has shown particular strengths in crafting education based on fundamental values. An innovative learning architecture paired with unlimited possibilities to nurture personal interests and the support of a thriving international community distinguish St George's in pioneering future oriented schooling. Our community of dedicated teaching and administrative professionals located in Munich, Cologne and Duisburg-Düsseldorf consists of people who embrace these values and passion, believing in our vision of developing the future of education together. Located in Munich and joining the IT Department we are looking for an IT Support Technician (m/f/d) This is an exciting opportunity for a passionate, positive and enthusiastic individual to deepen their career in IT, learn from our expanding team of IT professionals and work with a wide range of cutting-edge technologies. The successful candidate will be a person with vision, energy, and attention to detail who is c omfortable working in a collaborative environment, loves providing creative people solutions and can thrive in a growing, and fast-changing environment. Core responsibilities: Provide initial resolution or diagnosis of IT incidents, escalating appropriately where needed. Provide initial help and advice to end users who request additional services. Perform basic IT maintenance tasks in line with documented procedures and best practice. Escalate more complex incidents, change requests, purchase requests and technical enhancement requests to relevant staff. Communicate fully and promptly with the Support Desk Administrators. Other Responsibilities: Maintain a high level of customer service. Complete tasks within SLAs or agreed timescales as far as reasonably possible. Maintain accurate and up-to-date documentation. S upport the fulfilment of the IT Department's continuous improvement plan. Support project work as required. From time to time, complete other tasks of a similar scope and level of responsibility as directed by the Head of IT and/or IT Operations Supervisor. Desirable Skills and Experience: Basic IT qualification or a standard qualification in Mathematics and a Science subject would be an advantage Basic knowledge of networking or helpdesk systems would be advantageous Experience of working in a similar context would be desirable Experience in supporting large Windows 10 environments Experienced in 1 st and 2 nd Level Support for users Working knowledge of spoken and written English is essential Why join us: The performance of our people is what defines the success of St George's Our teams are enabled to take the initiative and encouraged to think and act like entrepreneurs. The multinational corporate environment provides our talented employees with a large area to expand professionally and offers multiple opportunities to enrich their individual mindsets and experiences. By joining us, you will be part of our community life and actively participate in varied projects, allowing St George`s to continually evolve. The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. To deepen your IT career please send your letter of application, updated C V and earliest possible starting date in English to: Mr Christopher Lewis Head of Recruitment recruitment@stgeorgesschool.com www.stgeorgesschool.com </p> </body>