Student Services Coordinator (m/f/d)

Student Services Coordinator (m/f/d) New York University Berlin Coordinator of Student Services (m/f/d) New York University (NYU) Berlin seeks a full-time Coordinator of Student Services for the Academic Center, Prenzlauer Berg. POSITION SUMMARY The Coordinator of Student Services works directly with the Program Manager, Student Life at NYU Berlin to provide a wide range of services in the areas of student programming, including community projects, communications, student conduct, registration with the German authorities, residential life services, safety and wellness, etc. Moreover, the Coordinator of Student Services trains and supervises NYU Berlin’s team of up to three Resident Assistants, ensuring their integration into the larger team and the seamless provision of student services across NYU Berlin’s different locations. PRINCIPAL ACCOUNTABILITIES Student Services (35%) Provide administrative support to the Program Manager, Student Life, including creating and managing protocols, statistical information, and scheduling; coordinating student programming and advising services; developing communication strategies; and providing incident response and documentation. Advise the Student Life Administrator to ensure an accurate and timely processing of local police registration, local university enrollment and visa applications for incoming NYU Berlin students. Advise and support students who seek out external services, such as doctor’s appointments or insurance coverage. Document student conduct cases and provide conflict resolution opportunities to students. Serve as liaison with main campus offices to facilitate processes and problem resolutions. Coordinate student organizations, including volunteering initiatives. Other tasks as assigned by the Program Manager, Student Life and the Site Director. Supervision of Resident Assistants (20%) In collaboration with the Program Manager, Student Life, train and supervise up to three Resident Assistants. Serve as primary contact person for the Resident Assistants in the day-to-day tasks and collaborate with the Operations team regarding all facility-related questions and housing matters. Ensure the effective integration of the Resident Assistants within the Student Life team. Coordinate and supervise Resident Assistant programming offered at all NYU Berlin housing locations. Student Safety and Wellness (20%) Participate in the on-duty/on-call rotational emergency response and be available to respond to crises during scheduled evenings, weekends, and public holidays. Create and upkeep the Staff-on-Call rotation schedule. Participate in Wellness training seminars and diversity workshops. Assist in the creation of manuals covering safety-related information and general travel advisories. Coordination of Extracurricular Learning Programs (15%) Collaborate with the Academics team in co-designing and coordinating immersive student programming, including on-campus workshops and seminars, excursions in the city as well as trips to surrounding areas. Accompany students on 1-3 day trips a semester. Communication (10%) Ensure effective communication with students on all matters related to Student Life. Produce material for the weekly Student Newsletter and social media accounts. Regularly update the NYU Berlin information website. Prepare memos and material for other publications. POSITION QUALIFICATIONS Required Education Successful completion of a Bachelor’s degree. Required Experience Experience in producing and editing texts in English (such as handbooks, newsletters, etc.). A minimum of four years prior work experience. Required Knowledge, Skills, and Abilities Fluency in German and English. Excellent intercultural and interpersonal communication skills. Service excellence and delivery of high-quality solutions. Strong ability to prioritize and multi-task with a creative approach to problem-solving. Ability to organize and deliver events and trips for up to 100 participants. High level of flexibility and attention to detail. Strong sense of teamwork as well as the ability to work independently. Ability to work on a few Saturdays per year. Familiarity with presentation/classroom/office technology. Familiarity with macOS, Microsoft Windows, Google Suite, and Microsoft Office. Required Work Permit A valid work permit for Germany. Preferred Experience, Skills and Abilities Genuine interest in getting to know a very diverse set of international students and faculty every semester. Previous experience living, working, or studying abroad. ABOUT NEW YORK UNIVERSITY Founded in 1831, New York University is one of the largest and most prestigious private universities in the United States. NYU is based in New York but also operates branch campuses and research programs in other parts of the U.S. and around the world. As a community of scholars (faculty, students, and staff) that is inclusive of divergent backgrounds and historically underrepresented groups, NYU engages a diversity of viewpoints, perspectives, and approaches. About NYU Berlin NYU Berlin is one of NYU's global study-away sites and provides US and other international students with the opportunity to spend a semester studying in Berlin while earning credits towards their degree. The program is fully integrated into NYU's curriculum and designed for BA students in the social sciences, arts and humanities who want to earn credit in their major - including art, art history, drama, environmental studies, European studies, German, history, math, music, politics, psychology, and sociology - while having a transformative experience abroad. Most courses are taught in English. Seminars and lectures take place at the academic center located within the complex of the Kulturbrauerei in Prenzlauer Berg and at NYU Berlin's art and drama studio in Kreuzberg. The program size is 100 students per semester, as well as various January and summer programs. ADDITIONAL INFORMATION NYU is committed to providing a campus community that reflects and enacts the values of inclusion, diversity, belonging, and equity that inform academic excellence. NYU Berlin is an equal-opportunity employer committed to equity, diversity, and social inclusion. We strongly encourage applications from all interested persons including without limitation underrepresented individuals in the profession, across religions, color, creed, race, ethnic and national origin, physical ability, and gender and sexual identity. NYU Berlin affirms the value of differing perspectives on the world as we strive to build the strongest possible university with the widest reach. Please consult NYU’s data processing policies based on the new General Data Protection Regulations (GDPR) that can be found here: www.nyu.edu/it/gdpr/prospective-employee. Shortlisted candidates will be asked to provide two recent references/Arbeitszeugnisse prior to their interview. Candidates must have the unrestricted right to work and live in Germany prior to appointment. Location New York University Berlin – Academic Center Schönhauser Allee 36, 10345 Berlin Please submit your application at the Careers at NYU online application portal. The University is an equal opportunity employer committed to equity, diversity and social inclusion.