Hotels and More Ltd is a privately owned Inbound Tour Operator (B2B) specialising in Great Britain and Ireland. Our clients are tour operators, travel agencies and coach operators based throughout Europe with the majority in German and French speaking countries.
Our Hotels and More brand name stands not only for high quality and innovative tours, but also for that little bit extra which transforms tours into unique and unforgettable experiences. In order to achieve this we have agreed the following statements as a basis for our corporate strategy:
- The complete satisfaction of our clients is our ultimate goal; we want our clients to be more than simply satisfied with our service - value for money and monitored quality of the services we offer are part of this.
- A highly-qualified, motivated and competent multi-lingual team lives the concept of full service. Customer satisfaction in every aspect of our cooperation is of the utmost importance to us - individual advice and personal service from enquiry stage through to post tour follow-up are a matter of course for us.
- We offer competitive, creative and innovative products tailor-made for each of our B2B clients straight from the destination - you benefit from our unique mixture of market and destination expertise.
- We value the commitment and dedication of our team members by regarding them as our most valuable asset, investing in their personal development through external and internal training and ensuring secure employment through a responsible and forward-looking management.
- We aim to create value through innovation and competitiveness. We are always searching for the latest trend and constantly monitor the market.
- We believe that running a profitable business is vital for growth and expansion. We are proud of the fact that more than 86,000 guests annually experience our exciting destination with us and this is an upward trend.
- We attach great importance to being a fair, trustworthy and reliable partner for our suppliers which for us is the basis for a successful and long-term cooperation.
- Our internal organisation is efficient and customer orientated. Our standardised software processes, in particular our reservations system, ensure a company-wide quality management system and smooth operation for the benefit of our clients.
- We are convinced that networking is an important success factor in tourism. We take an active part in shaping our industry by being personally involved in the main trade associations in our markets.